Telephone calls and appointments with Dr. Smith
To make it easier for you and our staff, please follow these suggestions:
For routine calls, please call during our daily office hours. We are in the office Monday & Wednesday 7:00am – 7:00pm and Tuesday & Thursday 8:00am – 4:00pm. The office is closed on Friday, Saturday and Sunday. Your medical questions/concerns can be usually answered by our triage nurse. If your question needs to be discussed with Dr. Smith, our nurse will take your message to Dr. Smith and she will advise you when she will return your call.
When needing a refill on the medications we have prescribed, please call your pharmacy first. The pharmacy will fax us the proper forms to complete for accuracy and continuance of care. Medications will not be refilled, if it has been over one year since your last appointment with Dr. Smith. If you are changing pharmacies or need new prescriptions, please supply us with the phone number of the pharmacy. If your insurance requires you to have written prescriptions for a 90 day supply, please call us a few days in advance to avoid any interruption with your medications.
Sick patients: In most cases, it is difficult to treat patients by phone. Some symptoms require an examination. If you have an elevated temperature or infection, please call your primary care physician, we do not see infectious patients. If you feel your problem requires immediate attention, do not hesitate to go to the nearest emergency room or call 911, always!
Calls after regular business hours and on weekends are answered by our “on call nurse.” You can call our office at 502-895-3330 and follow the instructions. Please do not expect treatment or a new prescription for a “new” problem by telephone. If a new prescription is needed for a recurring problem, depending on the complexity of your request and the treatment provided, there may be a charge for your telephone consultation.
Office hours for allergy injections are Monday & Wednesday 7:00am – 7:00pm, Tuesday & Thursday 8:00am – 4:00pm. Please sign in at the injection window and be prepared to pay your co-pay for the injection. We request that you always wait 30 minutes after your injection. Remember to keep track of your time after you have received your shot.
Appointments: We see patients by appointment only and schedule only a very few (8 – 14) patients per day. Your care is of our utmost importance. For this reason, we would appreciate at least a 48 hour notice of cancelation or you will be charged $50 for a late cancellation fee, if you do not call or show up for your scheduled appointment.
During inclement weather we may close the office. Please call before you come for an appointment or an allergy shot if there have been snow or eminent severe weather warnings. If we close, our phones will be transferred to our “closed” message and/or the message will state that we have closed due to the weather warnings. Your safety as well as the safety of our staff is very important to us.
Please see our Allergy References and Educational Links, to help answer some of your questions. We have a some really great references to help lead your journey to a healthier lifestyle.